Wild Violet Wellness

Refund & Cancellation Policy 

 Last updated 18/11/25

We want you to feel confident when booking with Wild Violet Wellness. This policy explains your rights in simple terms.

Your Right to Cancel (14-Day Cooling-Off Period)

When you buy a class, class pass, or block booking online (currently unavailable), you have 14 days to change your mind and request a refund.

  • If your classes haven’t started yet, you’ll get a full refund.

  • If you start using your pass within the 14 days, you agree that the service has begun. In this case, any refund will be reduced to reflect classes already attended.

  • If a one-off class is fully taken within the 14 days, the right to cancel no longer applies.

After the 14-Day Period

  • Refunds aren’t normally available after the cooling-off period unless:

  • We cancel a class or cannot provide the service, or

You have a long-term medical issue that prevents you from continuing (evidence may be requested). 
Class Passes

  • Unused passes cancelled within 14 days = full refund.

  • Part-used passes = refund minus the standard pay-as-you-go price for any classes attended.

  • Expired passes are non-refundable.

Missed Classes

If you miss a class without cancelling according to the booking system rules, the session is counted as used and is non-refundable.

How to Request a Refund

Please email wildvioletwellness@gmail.com with your name and booking details. Refunds are processed within 14 days.

Summary pass information

🌀All class passes have a grace period

🌀Cancellations: please give six hours’ notice 

🌀Credits will be issued for classes cancelled before the notice period. (Unfortunately, refunds cannot be given.)

🌀Pass extensions may be available for illness/injury/ exceptional circumstances

Accessibility

  •  Premises have step-free access
  • Chairs and props available
  • All classes include options for all abilities

Privacy Policy

Your data is only used for class bookings.

Your Consent and Rights

By participating in our classes and events, you consent to the taking and use of your image for the purposes described above, unless you explicitly opt out or withdraw your consent. We rely on your explicit consent as our legal basis for processing your image data for marketing. 

You have the right to withdraw your consent at any time. If you wish to opt out of having your photograph taken or used, or would like existing images featuring you removed, please inform Beth at the time of the class, or contact us immediately at wildvioletwellness@gmail.com. We will promptly remove your image from future new publications and digital platforms. 

Please note that if an image has already been used in an existing print publication, it may not be possible to recall all copies. 

For more information on your data protection rights, please refer to our full Privacy Policy or contact Beth directly. You also have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner’s Office (ICO)in the UK. 

Wild Violet Wellness is not responsible for the use of materials by third parties who may have obtained the images legally. 

Images displayed on this website have been published in accordance with permissions granted through our consent form. Please contact us if you wish to withdraw or amend your consent. 

Data Retention

Your data will only be kept as long as necessary for class participation and in line with our retention policy.

Your Rights:You have the right to:

  • Access your data
  • Correct or delete your data
  • Object to or restrict processing
  • Complain to the Information Commissioner’s Office (ICO) if you believe your data has been